FAQs
Frequently Asked Questions
Ordering & Products
How do I place an order? It's simple! Choose your pet's kit type, complete checkout, and upload a clear photo of your pet. Our artists will then create a custom 3D model based on your pet's unique features. Your kit arrives with the unpainted model and everything you need to paint it.
Can I customize my pet figurine? Yes! We offer custom 3D printed pet figurines. Simply upload your pet's photo during the ordering process, and our team will create a unique model for you.
Shipping & Delivery
How long does it take to receive my kit? Production takes 7 - 10 days as each model is custom-made. Shipping within the UK typically takes 2-3 business days. International orders may take 1-2 weeks depending on location.
How long does shipping take? Standard UK delivery typically takes 2-3 business days. International shipping times vary by location. You'll receive tracking information once your order ships.
Do you ship internationally? Yes, we ship to multiple countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
Painting Kits
What's included in the painting kits? Our DIY painting kits include the 3D figurine, premium paints, brushes, and detailed step-by-step instructions to help you create your masterpiece.
Do I need painting experience? Not at all! Our kits are designed for all skill levels, from beginners to experienced painters. The instructions guide you through each step.
How long does it take to paint? Â Most people complete their model in 2-4 hours, but there's no rush! Take your time and enjoy the process. Many customers spread it across multiple sessions.
Returns & Exchanges
What is your return policy? We accept returns within 30 days of delivery for unused items in original packaging. Custom orders may have different terms.
How do I initiate a return? Contact our customer service team with your order number, and we'll provide you with return instructions and a prepaid shipping label if applicable.